Web, UX & UI Design
Page systems, components, and editor experiences your team can live with after launch. Design that builds cleanly into the things below.
Sites built to last. Content you can update without holding your breath. The same humans answering email in year five as on day one. This is the part most agencies don’t sell you, and the part that matters most.
Most clients hire us for the build and the ongoing care. The rest is the work around the work: strategy, content, brand, done because the build needs it, not sold à la carte.
Supplementary practices we include in most engagements. Not typically sold standalone, they exist to make the build above succeed.
Click any card to read more. One opens at a time, so the page stays calm while you skim.
Two weeks to map what you actually need before anyone writes code or pushes pixels.
Discovery is the part most studios skip and most clients regret skipping. We sit with the people who use the current system, the ones who maintain it, and the ones who decide what it should become. We ask the boring questions: where does the data live, who has the password, what breaks at the end of the month.
The deliverable is short on purpose. A scope document you can hand to your board. A sitemap a six-year-old could read. An integration map that names every system by name. A two-week timeline you can actually reference twelve weeks from now.
We have done this for a hospital network in Memphis, a museum in Mexico City, a community college in Mississippi. Same shape every time. Different details. The point is that build phase goes faster when nobody is guessing.
Marketing sites, applications, and mobile apps that do not require a full-time engineer to keep alive.
We design with the people who will build it in the same room. That sounds obvious. It is not how most studios work. Most studios hand off Figma files and hope the developer can read minds. We do not.
Stack is chosen by fit, not by what we already know. WordPress when content cadence demands it. Craft when structure matters. Static when speed matters. Custom Laravel or Node when nothing off the shelf bends the right way. Same for mobile: native when needed, React Native when the budget says so and the use case allows.
Every build is designed and tested with accessibility in mind, with the depth of audit and remediation scoped to the project. Content editor training, multilingual structure where relevant, and documentation a junior engineer can follow. The handoff is the product.
The thing most providers will not sell you: staying around for years three, four, and five.
Care Plans are how we afford to keep doing this. Three tiers, scoped to how much help an organization actually needs. The smallest plan covers patches, backups, monitoring, and a quarterly check-in. The largest covers a retainer of build hours for the small additions that pile up.
What does not change across tiers: same humans, same phone number, same response times. We answer the email. There is no ticketing system between you and the person who built it.
We have clients on Care Plans who came to us in 2014. The fact that they are still here is, we think, the most honest thing we can put on a marketing site.
Stages overlap, run in parallel, and get revisited as the work demands. Strategy informs design, design uncovers new strategic questions, and content shapes both. The same people stay on the work throughout.
Stakeholder interviews, audience research, competitive analysis, content and site audits, analytics review, and industry context. The findings are documented as foundational deliverables so the insight is not just gathered, it is captured and put to work.
Goals, success criteria, timelines, budget, scope, roles, technical requirements, and information architecture. The agreement that turns what we learned in Discovery into a project everyone can deliver against.
Brand identity and positioning, translated from research into a cohesive visual identity, messaging architecture, and brand guidelines that the website and every other touchpoint will express.
Auditing existing pages and assets, evaluating what stays, what goes, what gets repurposed, identifying gaps, and organizing what already exists into the new structure. Nothing valuable is lost and nothing outdated carries over.
Page copy, headlines, calls to action, and microcopy written fresh to fill the gaps surfaced during curation. All aligned to the brand voice and audience work produced in Discovery.
Translating information architecture into wireframes and page layouts, visual design, component design, prototyping, and the creation and management of a UI design system that defines how the site looks, behaves, and stays consistent as it grows.
Development of WordPress websites, web apps, and mobile apps. Custom themes, templates, and components, plugin and library configuration, integrations, content population, and rigorous testing and QA across browsers, devices, and real-world conditions. Accessibility is part of the build process from the start.
Page speed, Core Web Vitals, technical SEO, on-page SEO, Local SEO, GEO (Generative Engine Optimization), schema, analytics setup, conversion tracking, ongoing accessibility work, and refinements based on real performance data, before and after launch.
Social media management, social media campaigns, paid social ads, and event promotion. The active outbound work that drives awareness, builds audience, and brings people to the brand and the site.
Care plans, ongoing maintenance, managed hosting, and access management. CMS support and training, WordPress core and plugin updates, software licensing for select plugins and themes, security monitoring and hardening, malware scanning, automated backups, uptime monitoring, CDN and edge protection, performance caching, user access management, content updates, and day-to-day troubleshooting.
Growth management consulting, ongoing strategy sessions, and planned expansion. As the brand matures, we help extend the lifespan of the site by adding new pages, sections, components, and functionality in a way that fits the platform we built.
Click any phase to see what happens. Each phase has a deliverable a board member can read and a developer can act on.
We sit with the people who use the current system, the ones who maintain it, and the ones who decide what it should become. We map data flows, name every integration, and write down every assumption that keeps showing up unchallenged.
Wireframes early. High fidelity once direction is settled. Component libraries built against the production stack so nothing gets lost in handoff. We design what we know how to ship.
We do not wait for every Figma file before writing code. The team builds the components that are settled while the rest of design is still in motion. It saves four to six weeks per project, and the quality goes up because designers see real implementations.
Soft launch to staff. Then content team. Then public, with monitoring on every endpoint. Care Plan kicks in the day the site goes live: patches, backups, monitoring, and the small additions that will pile up over the next three years.
Six clients, in their words. Auto-advances every six seconds. Hover to pause.
They rebuilt our donation platform in a quarter of the time we had been quoted elsewhere, then stayed on to make it better. Four years later, they still pick up the phone.
I have worked with three studios over twelve years. New Urban Media is the only one that asked what would break before it broke, and the only one I would call again.
Our editors actually use the CMS. That sounds like a low bar. It is not. Every previous build was a graveyard of templates nobody touched after launch.
They built a Spanish-Vietnamese-English site for a clinic with two staff and zero CMS experience. Two years in, they still publish weekly. That is the metric.
The Care Plan is the part nobody else sells, and the part that has saved us at least three times. Same humans, same phone number, year five.
They pushed back on half of what we asked for. Every pushback was right. We shipped less and the site is better for it.
If we were going to get bored and pivot to something else, it would have happened by now. Based in Memphis, working with clients from Memphis to Mexico City.
We stay small on purpose. The people who win your project are the people who build it. We say yes to work we can stand behind in three years, and no to everything else.
Tell us what the work is for, what it has to do, and roughly when it has to be live. We will tell you whether we can help, and what it would look like if we did.